At the Nipissing-Parry Sound Catholic District School Board (NPSC), we recognize that parents and guardians are the first educators of their children, and we value them as vital partners in Catholic education.

If you have a question or concern about your child's education, start by speaking with your child's teacher. If you need more support, contact the school's principal.

If your question or concern has not been addressed, our Student and Family Support Office can help. We can answer questions, provide information and support and help connect you with the appropriate school board staff or services.

When you contact our Student and Family Support Office:

• We will acknowledge your inquiry within 2 business days
• We aim to provide an answer within 5 business days
• If additional time is required to fully address your inquiry, we will provide a status update with an estimated response date.

• Your name and contact information
• Your child's name and school
• A description of your question or concern
• Any steps you have already taken to try to resolve the issue

As a Catholic learning community, we are committed to serving students and families with compassion, dignity, and respect. While we work together to address questions and concerns, we ask that all members of the NPSC community engage with one another in a spirit of courtesy and understanding.

Step 1: Speak with the Teacher

Teachers are often the best first point of contact for questions or concerns related to:

Step 2: Contact the Principal or Vice-Principal

School administrators can assist with concerns that require additional review beyond the classroom, including:

Step 3: Contact the Student and Family Support Office

If your concern is complex or remains unresolved after speaking with school staff, the Student and Family Support Office team can assist you.

How the Student and Family Support Office Can Help

We are here to help you:

• Navigate next steps when concerns are complex or cannot be resolved at the school level.
• Connect with the appropriate Superintendent or department for support and follow-up.
• Direct your inquiry to the right support area, including:
  • Special education supports and pathways
  • Student mental health and well-being resources and supports
  • Registration/enrolment guidance and next steps
  • Student records requests (e.g., transcripts/records guidance)

Tip: Sharing what steps you have already taken (teacher/principal contact) helps us triage and respond faster.

Privacy Statement

Please avoid including highly sensitive medical or personal information in your initial email or inquiry.

Information shared with NPSC will be handled confidentially and in accordance with applicable privacy legislation, including the Education Act, the Municipal Freedom of Information and Protection of Privacy Act (MFIPPA), as well as NPSC policies and procedures. Personal information will be used only for the purpose of addressing inquiries and providing appropriate support. Access to identifiable information is limited to authorized staff who require it to perform their duties.

For more information, please refer to NPSC Policy PB 10.0 - Collection, Protection of and Access to Personal Information of Private Individuals and/or Board Employees.

Email: [email protected]
Phone: 705-494-3891

Office Hours: Monday to Friday, 8:30 a.m. – 4:30 p.m. (closed for the lunch hour from 12:00-1:00 p.m.)

The Student and Family Support Office process aligns with NPSC’s  Communication Protocol, ensuring families follow a familiar pathway when seeking support. The office has been established in accordance with Ontario Ministry of Education Policy/Program Memorandum 170 (PPM 170), which requires all school boards to provide a clear process for students and families to access support and address concerns.

Thank you for partnering with us as we support the learning, well-being, and success of every student.