Accessibility Standards for Customer Service

All Board facilities provide services that respect the independence and dignity of people with disabilities and offer services that include the use of assistive devices.

Members of the public may access any information currently on board or school websites in a different format by emailing accessibility@npsc.ca or through copies available in the Principal's office in all schools. On request, information will be made available on computer disk, in large print format, or Braille.

Procedures

PDF DocumentUse of Assistive Devices by the General Public

The Board will welcome all members of the school and broader community to our facilities by committing our staff and volunteers to providing services that respect the independence and dignity of people with disabilities. Such services incorporate measures that include but are not limited to the use of assistive devices. Learn More

PDF DocumentUse of Service Animals by the General Public

The Board will welcome all members of the school and broader community to our facilities by committing our staff and volunteers to providing services that respect the independence and dignity of people with disabilities, such service to incorporate measures that include but are not limited to the use of service animals. Learn More

PDF DocumentUse of Support Person by the General Public

The Board will welcome all members of the school and broader community to our facilities by committing our staff and volunteers to providing services that respect the independence and dignity of people with disabilities, such service to incorporate measures that include but are not limited to the use of support persons. Learn More

PDF DocumentNotification of Disruption of Service

When services that are normally provided to a person with a disability are temporarily unavailable such as access to an elevator, a disruption of service notice will be posted at the site and on the Board's website. Learn More

PDF DocumentMonitoring and Feedback on Accessible Customer Service

The Board will monitor the effectiveness of implementation of the Accessible Customer Service Standard through a process for receiving and responding to feedback. Information about the feedback process will be readily available to the public and will allow people with disabilities to provide feedback using a number of methods.

The Board will create a feedback process that will review the implementation of this policy with the Board's various constituency groups. Examples include but are not limited to Special Education Advisory Committee (SEAC), Teacher Federations*, Employee unions*, citizens' groups. Methods would include electronic means such as websites. Learn More

(*Note: Consultation relates to membership of these groups as providers of Accessible Customer Service.)

Feedback

The Nipissing-Parry Sound Catholic District School Board is committed to ensuring that its services meet optimum standards of accessibility for people with disabilities using the facilities and services of the Board. Comments on our services regarding how well those expectations are being met are welcome and appreciated.

Feedback regarding the way the Nipissing-Parry Sound Catholic District School Board provides services to people with disabilities can be made by email, in writing or verbally.

All feedback will be directed to your local school or accessibility@npsc.ca

Response to your feedback will be provided by direct response to the individual.

Thank you.